FREQUENTLY ASKED QUESTIONS
We are here to help and strive to respond within 24 hours.
Plus, you can find most of the answers to your questions right here on this page.
1. What is a major centre?
What is a regional area?
What cannot be sent?
Are my goods automatically insured?
What is DSV Client Zone?
Client Zone is our online system where you can track and track your parcels, pull reports and so much more. You are able to register for this powerful tool in just a few clicks!
For international shipments, even one a year, do I need a license?
How do I register as an importer/exporter?
Ensure your Export/Import Code is on your waybill for all international shipments.
What is a surcharge?
What is volumetric mass vs actual mass?
What BEE Level does DSV have?
Is DSV ISO 9002 compliant?
Does DSV have an API for ecommerce transactions?
Yes, contact your nearest branch for assistance
What do the different services mean in terms of delivery times?
How do I open an account with DSV?
How do I track my packages?
What packaging does DSV offer?
DSV do not offer as a norm, any packing for shipments.