FREQUENTLY ASKED QUESTIONS

We are here to help and strive to respond within 24 hours.
Plus, you can find most of the answers to your questions right here on this page.

1. What is a major centre?
Bloemfontein, Cape Town, Durban, East London, George, Johannesburg, Kimberley, Nelspruit, Pietermaritzburg, Polokwane, Port Elizabeth, Pretoria. (Larger cities with airports, Globeflight have branches in all of these areas, Lowest delivery charges)
What is a regional area?
40km plus, outside of the areas as listed above, will be charged as Regional Areas.(Smaller cities and towns, slightly longer transit times, slightly higher charges, many of these areas will be delivered through Globeflight’s vehicles and our own regional delivery company, RWS)
What cannot be sent?
Firearms, money, passports and dangerous and hazardous goods.
Are my goods automatically insured?
No, please contact a customer services agent about our insurance options.
What is DSV Client Zone?

Client Zone is our online system where you can track and track your parcels, pull reports and so much more. You are able to register for this powerful tool in just a few clicks!

For international shipments, even one a year, do I need a license?
Yes.
How do I register as an importer/exporter?
From the first export or import, your company is required to register with SARS. Application forms are found at: http://www.sars.gov.za/ClientSegments/Customs-Excise/Processing/Pre-assessment/Registration/Pages/default.aspx

Ensure your Export/Import Code is on your waybill for all international shipments.

What is a surcharge?
Mostly Globeflight will ask you to accept quotes for extra-ordinary trips, or delivery times, where extra, unique resources are employed to ensure compliance with your requirements. However with online and direct collections, this norm may be bypassed. Therefore we re-iterate here, that surcharges for the following deliveries may be charged: Saturdays & Dawn Deliveries, After Hours, Sundays, Public Holidays, Ports & Harbours, Hi-Risk Areas, Remote Areas, Back Door Chain Stores, Farms & Game Farms, Embassies & Consulates and Tender Deliveries.
What is volumetric mass vs actual mass?
Globeflight will charge for shipments, based on the greater of either the volume or the mass of each.
What BEE Level does DSV have?

Level 2

Is DSV ISO 9002 compliant?

Yes

Does DSV have an API for ecommerce transactions?

Yes, contact your nearest branch for assistance

What do the different services mean in terms of delivery times?
Please refer to our services tab
How do I open an account with DSV?

Please refer to our credit application tab. Or register directly on our website.

How do I track my packages?
Please refer to our track your parcel tab.
What packaging does DSV offer?

DSV do not offer as a norm, any packing for shipments. 

How will I know if I have packaged my goods correctly?
International Air Traffic laws say that a package must be able to be dropped repeatedly from shoulder height without damage being caused, then it is good enough to be couriered.
What is the fuel/transport surcharge?
This is charged based on the ruling fuel price at the current time.
Is there after-hours contact/support?
Yes, please refer to branch contact list.